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Caltex Australia: Transforming Product Offerings and Services to Gain a Competitive Edge

Caltex Australia: Transforming Product Offerings and Services to Gain a Competitive Edge

Ahead of the Future Stores Summit 2018 we chat to Beatrice Bowen, Head of Concept Development at Caltex Australia. In this article we explore Caltex’s innovative The Foodary convenience hub concept in detail and delve into the customer-centric analysis employed in developing the innovative new strategy. 

Reinventing Retail: Creating Superior Customer Experiences with Reimagined Spaces

Reinventing Retail: Creating Superior Customer Experiences with Reimagined Spaces

Ahead of the Future Stores Summit 2018 we chat to Brian Gorman, General Manager of Retail Design at Scentre Group. In this article Brian chats to us about competing with the online sector by reinventing shopping through centre redesign that focuses on human interaction and enhanced social experiences, and leveraging technology and multichannel strategies to transform shopping.

Designing A New-Age Branch That Focuses On The Customer Journey: A Glimpse Into Suncorp's New Discovery Store

Designing A New-Age Branch That Focuses On The Customer Journey: A Glimpse Into Suncorp's New Discovery Store

Ahead of the Future Stores Summit 2019, Chris shares the vision behind the ‘Discovery Store’ concept, the unique design elements that have been integrated into the space lay-out to drive a seamless customer experience and the major lessons other stores can learn from their in-store transformation journey to date.

An Inside Look At Credit Union Of Australia's Innovative New Branch Model: Re-imagining the bank branch as a community hub to improve customer experience and footfall

An Inside Look At Credit Union Of Australia's Innovative New Branch Model: Re-imagining the bank branch as a community hub to improve customer experience and footfall

Ahead of the Future Stores Summit 2019, Jordan Ross, Head of Branches at Credit Union Australia explores CUA’s reimagined branch strategy and the steps his team has taken to design a collaborative in-store space that is not only improving customer engagement, but also driving an increase in footfall and sales.