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How David Jones are Reinventing the Department Store to Create Immersive Shopping Experiences
Traditional department stores and retailers are looking at an increasingly uphill battle: fight to stay relevant or face extinction. With millennial shopping behaviour continuing to shift online, traditional retailers are failing to meet the modern convenie ...
Retail Research and Forecast Report 2018
The Australian retail property sector has continued to perform well, despite a challenging retail environment globally. There are several factors that underpin the resilience of the retail environment in Australia and its uniqueness compared to other international markets. These catalysts include ...
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Caltex Australia: Transforming Product Offerings and Services to Gain a Competitive Edge
Ahead of the Future Stores Summit 2018 we chat to Beatrice Bowen, Head of Concept Development at Caltex Australia. In this article we explore Caltex’s innovative The Foodary convenience hub concept in detail and delve into the customer-centric analysis employed in developing the innovative new strategy.
Designing A New-Age Branch That Focuses On The Customer Journey: A Glimpse Into Suncorp's New Discovery Store
Ahead of the Future Stores Summit 2019, Chris shares the vision behind the ‘Discovery Store’ concept, the unique design elements that have been integrated into the space lay-out to drive a seamless customer experience and the major lessons other stores can learn from their in-store transformation journey to date.
An Inside Look At Credit Union Of Australia's Innovative New Branch Model: Re-imagining the bank branch as a community hub to improve customer experience and footfall
Ahead of the Future Stores Summit 2019, Jordan Ross, Head of Branches at Credit Union Australia explores CUA’s reimagined branch strategy and the steps his team has taken to design a collaborative in-store space that is not only improving customer engagement, but also driving an increase in footfall and sales.