21 - 22 February 2018 | Australia

Media Center


Westpac, ANZ, NAB & Suncorp: Creating the Retail Branches of the Future

Ahead of the Future Stores Summit 2018 we explore the strategies some of Australia’s leading financial institutions – including Suncorp, ANZ, Westpac and NAB – are using to transform their traditional branch models and appeal to the modern, digitally savvy customer. 

5 Strategies to Redesign and Optimise the Retail Experience

Ahead of the Future Stores Summit 2018 we explore the innovative strategies five local and global retail brands are utilising to redesign their retail stores, transform the customer experience and increase their bottom line.  

Case Study

Caltex Australia: Transforming Product Offerings and Services to Gain a Competitive Edge

Ahead of the Future Stores Summit 2018 we chat to Beatrice Bowen, Head of Concept Development at Caltex Australia. In this article we explore Caltex’s innovative The Foodary convenience hub concept in detail and delve into the customer-centric analysis employed in developing the innovative new strategy. 

Fast Track Your Attendance

Fast Track Your Attendance

Want to fast track your attendance to the future stores summit 2017? It's easy! Simply download the registration form and email to registration@iqpc.com.au

News Article

How online retail will shape the future of Australia's smart cities

As Amazon prepares to launch a full scale assault on Australian retail, our cities are preparing for the most significant urban transformation since the demise of the horse and cart.

While ecommerce is reducing the need for Australians to drive to their local shopping centre, it's also creating challenges when it comes to delivering their online shopping to their door.

Debenhams seeks healthier future with in-store gyms

Debenhams is opening gyms in three of its stores with more planned for the future as part of a plan to turn surplus floorspace in its high street outlets into “wellness destinations”.

The struggling chain said that pre-tax profits in the year to September 2 fell 44.2 per cent to £59 million, while underlying profits dropped 16.6 per cent to £95.2 million. Group sales rose 2 per cent to nearly £3 billion while like-for-like sales increased by 2.1 per cent.

Reinventing Retail: The Struggle Between The Store Of The Future And The Reality Of Now

Depending on who you talk to, the retail industry is either in a free fall or in the midst of a renaissance. The tale of two retails couldn’t be starker. On one hand, store closures are up four times already this year over last, more people are going online, and bankruptcies are piling up such as Payless, Rue21 and most recently, Toys ‘R Us. Department store sales are down 40% from 2000-2016. Sounds pessimistic.

On the other hand, 76 percent of retailers beat Q2 earnings, Tier A/B mall vacancies are at their lowest levels in 10 years, e-commerce only commands a 12% share and consumer confidence is rising. As further validation, digital natives like Amazon, Warby Parker and Bonobos are all investing in physical retail presences.

The Future of Retail Is Stores That Aren’t Stores

“We actually don’t call them ‘stores’ anymore—we call them ‘town squares.’” That was an executive at Apple, speaking about the company’s largest stores during its afternoon-long product-release event on Tuesday. In these “town squares,” aisles will be “avenues” and trees will provide customers shade from overhead fluorescents. The company dreams its flagship stores will become “gathering places,” complete with classes on coding, music, and photography.