Case Study

Caltex Australia: Transforming Product Offerings and Services to Gain a Competitive Edge

Caltex Australia: Transforming Product Offerings and Services to Gain a Competitive Edge

Ahead of the Future Stores Summit 2018 we chat to Beatrice Bowen, Head of Concept Development at Caltex Australia. In this article we explore Caltex‚Äôs innovative The Foodary convenience hub concept in detail and delve into the customer-centric analysis employed in developing the innovative new strategy. 

Reinventing Retail: Creating Superior Customer Experiences with Reimagined Spaces

Reinventing Retail: Creating Superior Customer Experiences with Reimagined Spaces

Ahead of the Future Stores Summit 2018 we chat to Brian Gorman, General Manager of Retail Design at Scentre Group. In this article Brian chats to us about competing with the online sector by reinventing shopping through centre redesign that focuses on human interaction and enhanced social experiences, and leveraging technology and multichannel strategies to transform shopping.