Kristie Clarke
Director Channel Planning, Release Management and Registry Network
Service NSW
Check out the incredible speaker line-up to see who will be joining Kristie.
Download The Latest AgendaConference Day One: 12th February 2019
Wednesday, September 25th, 2019
3:50 PM How Service NSW is Achieving a 99% Satisfaction Rating Through a Digital Store Transformation
In early 2019 Service NSW will open the doors on a new retail concept store in Woy Woy. In developing the store concept Service NSW considered new CX design principles. The store will be cashless and will test new technology products.
In this Session…
· Encouraging customers back in stores with 800 interactions at the site each week
· Delivering a revolutionary customer service which compliments other service centres
· Creating a seamless journey and providing a variety of options for customers to transact
· Catering to local needs now and in the future through listening to customer feedback